Request account deletion
How to request deletion
Submit the form above with your contact email and acknowledgement. Support will contact you for ownership verification. If you prefer email or cannot submit the form, follow these steps:
- Email [email protected] with the subject “Golden XI account deletion”.
- Include your Player ID if available and club name. If you cannot access the game or do not know your ID, explain this in the email.
- Support will verify account ownership and confirm the outcome. An email address alone does not authorize deletion. Never send your password, sign-in token, or full payment card details.
You do not need to log in to this website or reinstall the game. You can also request deletion in the game under Settings → Account → Delete Account.
We aim to process requests within 30 days of receipt. If additional ownership verification or a legal restriction prevents completion, support will explain the next steps. Acceptance of a request does not mean deletion is complete.
What deletion means
Your account, club, owned players, squad, progress, game currency, mailbox, account-specific match history, login sessions, sign-in links, and consent records are removed or anonymized. This is permanent. Access ends when processing starts. Deleting Golden XI does not delete your Google account.
Data and retention
| Data | Treatment and period |
|---|---|
| Account and account-associated game data | Deleted during processing, normally within 30 days of the request, after ownership verification. |
| Required financial evidence | Isolated from gameplay with account identifiers and free text removed. Retention: Retention period awaiting operator confirmation — contact support for details. The period starts at deletion. A mandatory legal hold can extend retention. |
| Minimal deletion audit | Request ID, administrative actions, status and timestamps; no email or linked player ID after completion. Retention: Retention period awaiting operator confirmation — contact support for details. The period starts at completion. |
| Support correspondence | Retention: Retention period awaiting operator confirmation — contact support for details. The period starts at request closure. |
| Backups | Maximum retention after deletion: Retention period awaiting operator confirmation — contact support for details. Restores must reapply completed deletions before service resumes. |
| Blocked account marker | A random internal account ID and withdrawn status remain while the service operates to prevent old requests from restoring the account. Names, email, sign-in credentials and gameplay data are removed. |
Shared catalogues and other players’ data are preserved. A shared record requiring anonymization is reviewed before completion.
Questions or request status
Contact [email protected] and quote your request reference if you have one. Read our Privacy Policy.